At TheFlaxWay, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Refund & Returns Policy below for more details on how to return or exchange items.

Return Eligibility

• You have 30 calendar days from the date of receiving your order to request a return or exchange.
• Items must be unused, in their original condition, and with all tags, packaging, and accessories intact.
• Certain products such as [personal care items, opened food items, etc.] may not be eligible for returns for hygiene and safety reasons. Please review product descriptions for more information.

How to Return an Item

1. Contact Us: To initiate a return, please email us at [contact email] with your order number and reason for the return.
2. Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) number and instructions on how to send the item back.
3. Shipping the Return: Please package the item securely and ship it back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items).

Refund Process

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow up to 7 business days for the refund to appear in your account after processing.

Exchanges

• If you wish to exchange an item for a different size or color, please contact us at tflexway@gmail.com to request an exchange.
• Exchanges are subject to availability. If the desired item is out of stock, we will provide you with the option for a refund or store credit.

Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately at [contact email] with your order number, a description of the issue, and photos of the damaged item. We will assist you with a replacement or full refund at no additional cost.

Non-Returnable Items

• The following items are not eligible for returns or exchanges:
  • Gift cards
  • Items on sale or clearance

Final Sale Items

• Items marked as “Final Sale” cannot be returned or exchanged.

Customer Support

If you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out to us at tflexway@gmail.com . We’re here to help!