Welcome to TheFlaxWay! Here are answers to some of the most commonly asked questions about our products, shipping, and policies. If you have any other questions, feel free to reach out to us at [contact email]!

1. What products do you sell at TheFlaxWay?

We offer a variety of high-quality, sustainable products, including [list key product categories, e.g., flax-based products, home goods, apparel, etc.]. Our items are designed to support a more eco-friendly lifestyle while maintaining style and comfort.

2. How do I place an order?

Simply browse our website, select the products you wish to purchase, and add them to your cart. When you’re ready to checkout, follow the steps to enter your shipping and payment information. Once your order is complete, you’ll receive a confirmation email with your order details.

3. Can I change or cancel my order after it’s been placed?

Once an order has been confirmed and payment processed, we are unable to make changes or cancellations. If you need help, please contact us immediately at tflexway@gmail.com and we’ll do our best to assist you before the order is shipped.

4. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express, Discover,Amazon Pay)
• PayPal

5. How can I track my order?

Once your order has shipped, we’ll send you a tracking number via email. You can use this tracking number to check the status of your package through the carrier’s website.

6. Do you offer international shipping?

Yes, we do offer international shipping to select countries. Shipping rates and delivery times will vary depending on the destination. Any customs duties or import taxes are the responsibility of the customer.

7. How long will it take to receive my order?

Orders typically ship within 1-2 business days. Delivery times vary based on the shipping method selected:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (available for select locations)

Please note that delivery times may be affected by factors such as weather or carrier delays.

8. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $20 within the [United States/region]. International orders and expedited shipping options may have additional charges.

9. My order arrived damaged. What should I do?

We’re sorry to hear that! If your order arrives damaged or defective, please contact us immediately at [contact email] with your order number and photos of the damaged item(s). We’ll arrange a replacement or refund for you.

10. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at tflexway@gmail.com . We can update the address as long as the order hasn’t already been shipped. Once an order is shipped, we cannot make changes to the address.

11. Do you offer wholesale pricing?

We currently do not offer wholesale pricing, but we are happy to work with you for larger orders. Please contact us at [contact email] for more information on bulk purchases.

12. How can I contact customer support?

If you have any questions or need assistance, please contact us at:

• Email: tflexway@gmail.com